June 17, 2018  
Destination Services & Group Events

Customer Information

Customer Centre

Travel Hints & Tips     
Travel Hints & Tips
  • We recommend that you should always take out proper travel and medical insurance before embarking on your holiday. 
  • In the summer come prepared with sun cream, hats, sun glasses, water and a sensible pair of walking shoes.
  • If you plan on using a credit card then bring with you a valid form of ID, such as a passport. Shops will not accept credit cards without one.
  • On our walking tours take precautions with your valuables. Cameras securely fasten, wallets and purses hidden from view.
  • If you have any special requests let us know and we can build it into the tour.
  • Always keep your passport in safe place. Make a copy which you can use in case of emergencies.
  • If you have young children travelling in your group and require safety seat let us know when booking your tour.
  • Restaurants open for lunch between 11am and 12pm and finish serving around 2:30pm to 3pm. Dinner starts around 7 to 8pm closing at midnight. All close for one day of the week usually Mondays or Sundays.
  • Shops open 9am to 10am and close at 7pm to 8pm with a 1 or 2 hour break for lunch at 1pm. Shops are generally closed on Sundays.
  • Supermarkets are open on Sundays until 1pm.
  • Contact us if you wish to request vehicles with safety belts.
  • If you have limited mobility travellers in your group please contact us for details on specially adapted vehicles.
  • All travelling times shown on this web site, e mails, Tour Vouchers are local times.
  • Banks open from 8.30am and close at 3pm, Mondays to Fridays.
  • Museums are closed on Mondays and Bank Holidays.

Useful Telephone Numbers

Lost Bank Cards:

  • Visa –  800 811 107
  • American Express – 707 50 40 50 /  21 427 04 00
  • MasterCard – 800 811 272

In Case of Emergencies:

  • Medical Emergencies - 21 394 31 00
  • General Emergencies - 21 342 16 23
  • Lisbon Metropolitan Police - 21 765 42 42

Public Holiday & Festivals

Check your traveling dates with the calender of Public Holiday & Festival below. Museums and shops are usually closed.


Public Holiday & Festivals
<June 2018>

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